Damaged or Incorrect Items #
We strive for excellence in every order we fulfill, but we understand that sometimes things don’t go as planned. If you receive a damaged item or something different from what you ordered, here’s how to address the issue promptly:
Steps to Report Damaged or Incorrect Items #
- Report Immediately: Contact us as soon as you notice the issue. We ask that you report any problems within 48 hours of receiving your order to ensure a swift resolution.
- Photographic Evidence: Please take clear photos of the damaged or incorrect item, which will help us understand the issue and make corrections faster.
- Contact Customer Support: Send us an email with your order number, the description of the issue, and the photos you’ve taken. You can reach us through our Contact page.
Replacement Process #
- Review and Approval: Once we receive your complaint and assess the evidence, we will promptly decide on the best course of action. If your claim is approved, we will arrange for a replacement to be sent out at no additional cost to you.
- Return of Damaged/Incorrect Item: In some cases, we may require the damaged or incorrect item to be returned to us. If so, we will provide you with a prepaid return shipping label.
- Shipping Out Replacement: We aim to ship replacements as quickly as possible. You will receive a shipping confirmation once the correct item is on its way.
Refund Option #
- Refund Availability: If a replacement is not available or if you prefer a refund, let us know, and we will process the refund back to your original payment method.
- Refund Timing: Please allow up to 10 business days from the receipt of the returned item for the refund to be processed.
Additional Support #
- No Additional Cost: All shipping costs for returning damaged or incorrect items and sending out replacements will be covered by us.
- Customer Service Support: Our customer support team is available to help you through the process and answer any questions you may have. We are committed to resolving these issues efficiently and to your satisfaction.
Further Assistance #
If you encounter any issues or need further assistance, please contact our customer support team via our Contact page. We are dedicated to ensuring that your experience with us is smooth and satisfactory, even when things don’t go as planned.