Sometimes plans change, and you may need to cancel an order you’ve just placed. While we cannot modify orders once they’re made, we offer a straightforward cancellation process if your order has not yet shipped. Here’s how you can cancel your order:
Step 1: Check Order Status #
- Before Shipment: You can cancel your order if it has not yet been shipped. Log in to your account, go to your orders page, and select the order you wish to cancel.
How to Cancel Your Order: #
- Log Into Your Account: Access your user profile on our website.
- Find Your Order: Navigate to the “My Orders” section and select the order you wish to cancel.
- Cancel Order: If the order is still in a state that can be cancelled, you will see a “Cancel Order” button. Click this button to cancel your order. You will see a confirmation message once your order has been successfully cancelled.
Important Considerations: #
- Timing is Crucial: Orders are processed quickly, often within hours of placement. It’s essential to act swiftly if you wish to cancel your order before it ships.
- Refunds: If you successfully cancel an order, a refund will be processed according to our Refund Policy. Refunds typically appear in your account within a specified number of business days, depending on your original payment method.
- After Shipment: If your order has already shipped, it cannot be cancelled. However, you can return the items once received, according to our Returns and Claims policies.
Need Assistance? #
If you encounter any difficulties during the cancellation process or need further assistance, please don’t hesitate to contact our customer support team through our Contact page. We are here to ensure your satisfaction and will help guide you through any necessary steps.